General Terms and Conditions of Use

Data Protection Act: the site has been registered with the Commission Nationale Informatique et Liberté. You have the right to access, modify, rectify and delete data concerning you (art. 34 of the French Data Protection Act). To exercise this right, please contact: [email protected]

Property: The site and the information it contains are protected by French intellectual property law and international conventions. Except for use within the family circle or for private use, the site and no element of its content may be reproduced, republished, retranscribed, modified or retransmitted without the prior authorization of the rightful owners.

● Settlement of disputes

1. The customer is informed by Garden & City of the possibility of having recourse, in the event of dispute relating to the present general conditions, to a conventional mediation procedure or any other alternative dispute resolution method, under the conditions provided for in Title I of Book VI of the Consumer Code.

2. Right of withdrawal :

In accordance with article L221-28 12° of the French Consumer Code, the right of withdrawal provided for contracts concluded at a distance does not apply to the provision of accommodation, transport, catering or leisure services which must be provided on a specific date or at a specific time.

As a result, any reservation made on our website, whether it concerns a room, a package or any other service related to tourist accommodation, is firm and definitive as soon as it is confirmed. However, depending on the rate chosen, specific cancellation, modification or refund conditions may apply. These conditions are clearly specified at the time of booking, before payment confirmation. It is the customer's responsibility to read these conditions carefully, and to select the rate that best suits his or her needs.

In the event of a stay being impossible (illness, personal impediment, etc.), the establishment is not obliged to make any refunds outside the conditions laid down. If necessary, the customer is advised to take out travel cancellation insurance with a third party.\nFor any cancellation or modification request, please contact the establishment concerned as soon as possible by telephone or e-mail.

3. Mediator :

In accordance with the provisions of articles L611-1 et seq. of the French Consumer Code, any consumer has the right to have recourse free of charge to a consumer mediator with a view to the amicable resolution of a dispute opposing him or her to a professional, after having first attempted to resolve the dispute directly with the customer service department of the establishment concerned.

In the event of persistent disagreement concerning a reservation or a service provided by Garden & City, the customer may address his complaint in writing directly to:

Garden & City

7 rue d'Italie

13006 MARSEILLE

If no amicable solution is found within 60 days, the customer may then refer the matter free of charge to the competent consumer mediator on which the Garden & City group depends, the Centre de la Médiation de la Consommation de Conciliateurs de Justice, whose contact details are given below:

- Postal address: Centre de la Médiation de la Consommation de Conciliateurs de Justice - 49 rue de Ponthieu - 75008 PARIS

- By e-mail: [email protected]

- Application form: https://www.cm2c.net/

Garden & City also informs the customer of the existence of a European platform for Online Dispute Resolution, which can be accessed via the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=FR

4. Opposition to cold calling

In accordance with article L223-2 of the French Consumer Code, if we are required to collect your telephone details in the context of a request, reservation or exchange via our website, you have the right to register free of charge on the BLOCTEL telephone canvassing opposition list (www.bloctel.gouv.fr).

This registration protects your number against any unwanted commercial solicitation, except in the context of an ongoing contractual relationship or when you have given your explicit consent.\nWe undertake to respect this right and not to use your telephone details for commercial prospecting purposes without your prior consent.

5. Orders subject to payment:

In accordance with article L221-14 of the French Consumer Code, all orders placed on our website are subject to payment. This means that validation of a reservation, purchase of a service or package online implies a firm obligation to pay the amount indicated.

We recommend that users carefully read the information relating to their order (price, cancellation conditions, services included) before validation. Once the order has been confirmed, payment is immediately due, unless otherwise specified in the sales conditions.